United Kingdom & Northern Ireland

Shipping within the UK: Orders under £50 will normally cost £2.99 but when you spend over £50 then we would like to offer free delivery (our little way of saying thanks). All orders are couriered special delivery and will be delivered between 9am - 1pm. Prestigious watches will either be couriered via TNT or special delivery. TNT orders will be delivered between 9am - 6pm, both services will require a signature on receipt.

Europe

If you live in a European country served by Royal Mail then there is a £9.99 delivery charge on any orders placed under £500. If you purchase is over £500 we would like to offer you free delivery. All orders will be couriered by Royal Mail International and will need to be signed for on receipt. If you order is placed before 3pm Monday – Friday, you can expect to have your package within 4 - 6 working days.

Canada, USA & South America

If you live in a European country served by Royal Mail then there is a £9.99 delivery charge on any orders placed under £500. If you purchase is over £500 we would like to offer you free delivery. All orders will be couriered by Royal Mail International and will need to be signed for on receipt. If you order is placed before 3pm Monday – Friday, you can expect to have your package within 4 - 6 working days.

Russia, Asia & New Zealand

If you live in a European country served by Royal Mail then there is a £9.99 delivery charge on any orders placed under £500. If you purchase is over £500 we would like to offer you free delivery. All orders will be couriered by Royal Mail International and will need to be signed for on receipt. If you order is placed before 3pm Monday – Friday, you can expect to have your package within 4 - 6 working days.

United Kingdom & Northern Ireland Europe Canada, USA & South America Russia, Asia & New Zealand

Delivery & Returns

DELIVERY AND RETURNS INFORMATION


Please note that we have an extended our returns policy over the Christmas and New Year period: any order purchased after the 31st of October 2018 can be returned up to and including the 14th of January 2019.

 

All domestic orders are sent via Royal Mail's Tracked 24 or Tracked 48 delivery service which is easily trackable online.

Please note that all orders must be placed before the cut-off point of 3pm in order to be dispatched the same day.  

If your order is placed before 3pm we will endeavour to dispatch it on the same day. There are some factors that may affect dispatch, such as stock availability and bespoke requirements such as resizing watches and rings.

 

Prestige watches will be delivered free of charge within 1-2 working days however this may be affected due to the availability of the specific model. If there is any cause for delay with your order we'll get in contact, and discuss possibilities and timescales to help put your mind at ease.

As soon as your order has been dispatched then we'll let you know by sending you a dispatch confirmation e-mail, this will also contain your tracking code and a link to the Royal Mail website so you can keep an eye on the progress as it makes its way to you.

Orders placed on Saturdays and Sundays will be dispatched on the first working day of the following week; usually a Monday although occasionally a Tuesday when we've lucky enough to be enjoying a bank holiday!

 

Our standard delivery costs are outlined below for your information:

 

|       DELIVERY CHARGES -  FREE NEXT DAY DELIVERY ON ALL ORDERS OVER £75    |

 

 

United Kingdom:

 

Postage is charged at £2.99 on a standard 2 to 3 working day delivery service for order totals under £75.

Orders totalling £75 or over are sent on a next working day service FREE OF CHARGE (please note, this is an estimate and not a guarantee).

For those customers that require a guaranteed next working day delivery, this is charged at £5.99 and orders are sent via Royal Mail Special Delivery, guaranteed to be delivered between 9am and 1pm the next working day (excluding those bank holidays again!).

 

 

Europe:

 

If you live in a European country served by Royal Mail, there is a £9.99 delivery charge for any orders placed online. All orders are sent via Royal Mail International Tracked and are trackable just like UK deliveries. If you order before 3pm Monday to Friday, you can expect to have your package delivered to you within 4 to 6 working days. Please bear in mind that we will only send out your package once we are satisfied that you are registered at the delivery address.

 

 

Worldwide:

 

If you live outside Europe the charge is slightly higher at £14.99 per order. These orders are sent via Royal Mail International Tracked, and if you order by 3PM on a Monday to Friday then your order should be delivered to you safely within 5 to 7 working days. Unfortunately, we can only guarantee delivery to non EU countries that are served by Royal Mail International. Please note that we can only ship international orders to the address the card is registered to.



|      RETURNS INFORMATION     |

 

 

Free Returns:

 

In the rare event where you may wish to return your order we at Browns try to make the process as easy as possible. We want to make sure you love your items as much as we do, however if an item is not suitable, you may return it in its original condition within 30 days of receipt for a full refund or exchange.

Part of our unrivalled service is to offer free returns on all orders placed on our website.

 


Return by post:

 

You can return an item to us free of charge using our quick and easy returns label. This is a pre-printed Royal Mail Tracked 48 Returns Label which you can find inside the parcel.

Items over £600 & International Returns:

For items over £600 (per item) and international returns please contact us to arrange an alternative returns method on (0)800 8021 772 or email enquiries@brownsfamilyjewellers.co.uk

 

 

Quick and easy steps to return:

 

Place the item back into its original packaging.

Peel the returns address sticker from your invoice and place clearly on the parcel you have re-boxed ready to return (please also apply the free Royal Mail 48 Returns Label that you received with the order).

Fill in the sections at the bottom of the invoice stating the reason for return.

Before sealing the box of the item you wish to return please place the invoice inside.

Take to your local post office where you will be issued a receipt with a tracking number.

Please allow 10 working days for a refund or confirmation of exchange and we will endeavour to keep you up to date via email during the process.

 

Please note, returns are subject to inspection and will only be accepted for exchange or refund if the item is returned unworn, undamaged and in new condition.