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United Kingdom & Northern Ireland

Shipping within the UK: Orders under £50 will normally cost £2.99 but when you spend over £50 then we would like to offer free delivery (our little way of saying thanks). All orders are couriered special delivery and will be delivered between 9am - 1pm. Prestigious watches will either be couriered via TNT or special delivery. TNT orders will be delivered between 9am - 6pm, both services will require a signature on receipt.

Europe

If you live in a European country served by Royal Mail then there is a £9.99 delivery charge on any orders placed under £500. If you purchase is over £500 we would like to offer you free delivery. All orders will be couriered by Royal Mail International and will need to be signed for on receipt. If you order is placed before 3pm Monday – Friday, you can expect to have your package within 4 - 6 working days.

Canada, USA & South America

If you live in a European country served by Royal Mail then there is a £9.99 delivery charge on any orders placed under £500. If you purchase is over £500 we would like to offer you free delivery. All orders will be couriered by Royal Mail International and will need to be signed for on receipt. If you order is placed before 3pm Monday – Friday, you can expect to have your package within 4 - 6 working days.

Russia, Asia & New Zealand

If you live in a European country served by Royal Mail then there is a £9.99 delivery charge on any orders placed under £500. If you purchase is over £500 we would like to offer you free delivery. All orders will be couriered by Royal Mail International and will need to be signed for on receipt. If you order is placed before 3pm Monday – Friday, you can expect to have your package within 4 - 6 working days.

United Kingdom & Northern Ireland Europe Canada, USA & South America Russia, Asia & New Zealand

Delivery & Returns

At Browns family Jewellers we understand that your order is very important to you, and that means it's very important to us. All orders are couriered through Royal Mails recorded delivery service, which is easily trackable and requires a signature upon receipt, meaning your new purchases will arrive with you as quickly and securely as possible. All our items are beautifully packaged and upon order confirmation, and clearance of payment, your goods will be dispatched swiftly. If your order is placed before 3pm we will endeavour to dispatch it on the same day. There are some factors that may affect dispatch, such as stock availability and bespoke requirements, such as sizing. Prestige watches will be aimed to be delivery within 21 working days however this may be affected due to the availability of the specific model. If there is any cause for delay with your order we'll get in contact, and discuss possibilities and timescales to help put your mind at ease. As soon as your order has been dispatched then we'll let you know by sending you a dispatch confirmation e-mail, this will also contain your tracking code and a link to the Royal Mail website so you can keep an eye on your orders progress as it makes its way to you.

Orders placed on Saturdays and Sundays will be dispatched on the first working day of the following week; usually a Monday although occasionally a Tuesday when we've lucky enough to be enjoying a bank holiday! Our standard delivery costs are outlined below for your information, but please bear in mind that, where a package is heavy or large we might need to add a slight additional surcharge.

 

DELIVERY CHARGES

United Kingdom: 

Orders normally cost £2.99 on a Standard 2-3 Day Delivery Service. All Next Day orders are couriered special delivery by the Royal Mail, and are guaranteed to be delivered between 9am and 1pm, and if you place your order before 3pm on a Monday to Thursday then you can expect to receive your order the very next day for a charge of £5.99 (excluding those bank holidays again!) If you want your order to be delivered on a Saturday then there is likely to be a small extra charge.


Europe:

If you live outside of the UK things are slightly different. If you live in a European country served by Royal Mail then there is a £9.99 delivery charge on any orders placed online. All orders will be couriered by Royal Mail International and will need to be signed for on receipt; you can also track your orders just like UK deliveries! If you order before 3pm on a Monday to Friday you can expect to have your package delivered to you within 4 to 6 working days! Please bear in mind that we will only send out your package once we are satisfied that you are registered at the delivery address.


Worldwide: 

If you live outside Europe the charge is slightly higher at £14.99 per order - still not unreasonable I'm sure you'll agree. These orders will be couriered by Royal Mail International, and if you order by 3pm on a Monday to Friday then your order should be delivered to you safely within 5 to 7 working days. Unfortunately we can only guarantee delivery to non EU countries that are served by Royal Mail International; if your country is not served by Royal Mail international then we'll try and find alternative means of delivery, but well only send your order if we're 100% confident in the couriers we've chosen.


RETURNS INFORMATION

At Browns Family Jewellers we are sure that you will be absolutely delighted with your purchase. However in the rare event where you may wish to return your order we at Browns will try to make the process as easy as possible, if for any reason you are not completely satisfied with your goods and wish to return your purchase to us we will happily offer you a full refund or exchange. Please return your purchase in 30 days of placing your order, the purchase must be returned in its original condition together with any documentation that came with the piece. 

You can return an item to us free of charge using our quick and easy returns pack. Any refund made will be reimbursed to the payment method selected at the original point of sale. 

You should use the original postage parcel or box, provided it’s still fit for purpose and ensure everything is sealed securely enclosed with a copy of the receipt and post the item back with the provided address sticker from your invoice. Don't forget to fill the section at the bottom of your invoice stating the reason for return. Please post the product with the invoice inside the sealed bag and retain proof of postage and a record of the tracking number.

 

International Returns

You are entitled to the same returns policy as our UK customers; a full refund or exchange provided the item is returned in its original condition within 30 days of original purchase. Please ensure the item is tracked and insured with signed for delivery, remember this return package is your responsibility until it reaches us. Any returns must be clearly marked ‘returned goods’ and the country of origin listed as the U.K.; failure to do so will incur custom charges which will be chargeable to the sender. Please keep a record of proof of postage and tracking number if available. 

If you have any further questions, please feel free to call us on 0800 8021772