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FAQs & Help Desk

FAQs

Why not have a look through our Frequently Asked Questions as you won’t be the first person to ask and you just might find exactly what you are looking for.  If not please feel free to contact us either by our live chat, phone 01423740203 or email us info@brownsfamilyjewellers.co.uk.

Do I need to set up an account to place an order?

You will not need to create an account to place an order, although we recommend that you do as this will allow you to manage your orders and makes re-ordering a lot easier. By creating an account you will be able to return to you shopping basket at any time and it enables you to create a wish list, perfect for those busy birthday and Christmas periods.  You can also sign up to receive special offers and giveaways as well as finding out about any prestigious events we will be sponsoring in the future. It’s a perfect way to get all the latest news about us as a company and our exciting new products. 

Will you buy my jewellery or watch from me, or take a part exchange?

Absolutely! We will have a look at your products whether you bought them from us or from someone else. Simply bring your precise pieces into one of our stores or contact us and we will send out a prepaid envelope with everything you will need inside. We will review your goods and make the strongest offer we can on your item(s). If you decide that you don’t want to go ahead then your items will be sent back immediately. It is as simple as that. 

Can I place an order from overseas?

Placing an order overseas couldn’t be easier with Brown’s Family Jewellers but bare in mind we can only deliver to a registered billing address and the item will be charged in UK Sterling. To find out more please have a look at our delivery information here.

How can I pay for my purchase?

We accept all chip and pin credit or debit cards and American express. We will also accept all cash payments, banker’s drafts and any PayPal transactions. You can also opt for our 0% interest free finance packages click here to find out more about the packages we offer.  

What warranty do you provide with your jewellery and watches?

We do offer a two year warranty with any of our pre-owned watches. On all other bespoke jewellery pieces it really does depend on the item so if you want any further information about what we have to offer please don’t hesitate to get in contact with us so we can go through any options that may be of interest. 

Can I have my item delivered to a Browns store?

Yes definitely, you can collect your internet order from your nearest Browns Family Jewellers store with our Click & Collect service: click here to find out more.  If you would like to see and try an item on before you buy we can arrange for it to be sent to your nearest store. Simply contact us with the product reference code and we will endeavor to help you in any way we can.  

Can I view an item before buying it?

Yes we can arrange for it to be sent to your nearest store. Simply contact us with the product reference code and we will endeavor to help you in any way we can.  

How will my purchase be packaged?

We offer a free gift wrapping service and take extra pride in the way our items are packaged whether bought online or in store your order will arrive beautifully presented.

Offers and Promotion's

Browns have the ability to cancel any offer or promotion at any time. Also one offer cannot be used in conjunction with any other.