Your order is extremely important to us so we use Royal Mail’s recorded delivery service which is easily trackable and requires a signature upon receipt to ensure quick and secure delivery.
UK Next Day Delivery
Outside of UK & Europe
If for any reason you are not entirely satisfied with your goods and wish to return your purchase to us, we will happily offer you a full refund or exchange. Simply return your purchase within 30 days of placing your order in its original condition together with any original documentation. Any refund made will be reimbursed to the same payment method as the original purchase.
Any International returns must be clearly marked ‘returned goods’ and the country of origin listed as the U.K.; failure to do so will incur customs charges which will be chargeable to the sender.
Please return items to the following address:
PO BOX 718
If you have any further questions, please feel free to call us on 0800 802 1772
How long will my item take to be delivered?
Once we have received your order our jewellers will craft your ring, earrings or pendant to order. In most cases, your new purchase will be delivered within 5 – 15 working days. As soon as the checkout stage has been completed, we will be in contact with you to inform you with the expected delivery date.
Any chance to receive my purchase quicker?
In most cases, we are able to shave a few days off the delivery time please contact us on 0800 802 1772 to confirm your delivery deadline.
How will the item be delivered?
We send out all our items in discreet packaging in order not to spoil “the big surprise”. We use Royal Mail next day special delivery for all our jewellery orders. This service is fully insured and traceable. Jewellery is delivered with both a Browns luxurious jewellery box and also protective outer packaging.
Can I collect my item?
We have eight stores based in and around the Yorkshire area and also a head office based in North Yorkshire. We are more than happy for you to collect your item. We will require forms of identification.
Can I return a bespoke crafted item?
On the rare occasion, you are not completely satisfied with the item delivered, then we will give you a full refund on the diamond. Each of our GIA certified diamonds has a unique number marked on the stone. However, we are unable to offer a refund on the mount. This is standard within the industry when you design your own. You must return your purchase within 30 days from the delivery date. You may keep in touch and contact us on 0800 802 1772. If for any reason the item supplied is faulty, we will offer a full refund on the goods.