www.brownsfamilyjewellers.co.uk is owned and run by Browns Family Jewellers Limited FCA number 670719

By placing an order for goods on www.brownsfamilyjewellers.co.uk indicates your acceptance of our terms and conditions. All communication to you sent directly by www.brownsfamilyjewellers.co.uk will be addressed to your email address (the address given at the point of registration or sale). If you do not receive a confirmation email after registering or placing an order please email enquiries@brownsfamilyjewellers.co.uk immediately or alternatively call 0800 802 1772. brownsfamilyjewellers.co.uk will not be responsible if you should fail to receive emails sent to the email address you provide when you register.

When you place an order you will receive an email from us confirming receipt of your order. Please check that all details are correct. If not please contact us immediately. Whilst all items are offered for sale in good faith occasionally, for reasons beyond our control, we may not be able to fulfill your order or delays my occur when dealing with 3rd party suppliers.

Therefore a sale agreement will only exist between yourself and brownsfamilyjewellers.co.uk when you receive an email confirming your order has been placed. The funds for the purchase will instantly be taken out of your account, however if we should not be able to fulfill the order for any reason the full amount will be refunded immediately. 

Faulty Goods

Under the Consumer Rights Act 2015, a customer has an early right to reject goods that are unsatisfactory quality, unfit for purpose or not as described, and get a full refund. This right is limited to 30 days from the date the customer took ownership of the goods. If an item is faulty and needs to be returned, the customer does not need to pay postage costs for the return of the faulty item. If a customer is asked to return an item that arrived damaged, not as described or faulty, the retailer should refund the total cost of the return.


For Distance (online & Mail Order) Selling:

Under the Consumer Contracts Regulations 2014, a customer is allowed to return an item if they simply change their mind. A customer has the right to cancel at any time from the moment they place their online order, and up to 14 days from the day they receive the goods. The customer then has a further 14 days from the date they notify the retailer of their cancellation to return the goods. -There are exemptions to online returns which include tailor made/personalised goods.

Promotional Offers and Discounts 

All promotional offers and discounts cannot be used in conjunction with any other offers or promotions, or be used on any sale items unless stated by Browns Family Jewellers.  Promotional discounts and offers cannot be used on prestige watches this includes brands such as: Rolex, Omega, TAG Heuer, Hublot, Roda, and Breitling.

Offers are also not applicable on brands such as Sekonda, Mondaine, SEIKO, GUCCI, Rosefield, EONE, Paul Hewitt, CLUSE, Radley, Lola Rose, Orla Kiely, ice and Halycon Days or any other brands unless stated otherwise. Discounts and offers apply to all non-branded jewellery products and are only applicable on branded jewellery when stated by Browns Family Jewellers.

See our Returns Policy for full details.