V12 Finance Explanation and Frequently Asked Questions

V12 finance enables us to offer you a wide range of finance options, helping you find the most affordable way to make your special purchases.

The following Interest Free Credit payment terms are available, each of which requires a minimum deposit of 10%:

Payment Term APR%
6,9 or 12 Months 0%
24 Months 4.9%
36 or 48 Months 9.9%

Get an idea of what your V12 finance payments will look like with these examples:

Up to 12 Months 0% Interest Free Credit Up to 24 Months 4.9% Interest Free Credit Up to 36 Months 9.9% Interest Free Credit
Purchase Amount £1,000 £1,000 £1,000
Finance Term 12 Months 24 Months 36 Months
Deposit % 10% 10% 10%
Deposit £100 £100 £100
Amount of Credit £900 £900 £900
Interest rate (APR representative) 0% 4.9% 9.9%
Interest Amount £0.00 £44.10 £89.10
Total Amount Payable £900 £944.10 £989.10
Monthly Repayment £75 £39.34 £27.48

How to apply for V12 finance

Applying for V12 finance is quick and easy. The whole process takes just a few minutes and, in most cases, you will get an instant decision.

  1. 1

    Shop

    Look for the 'finance calculator' on items over £300. Select your preferred term and deposit, then add the item to your bag.
  2. 2

    Apply

    Ensure 'Pay by Finance' is selected in the Shopping Bag, then proceed to checkout and select your delivery option, after which you'll be taken to the V12 site to complete your application.
  3. 3

    Decision

    You'll normally get a decision within a few moments.
  4. 4

    Deposit

    You will pay the 10% minimum deposit once your application has been Accepted
  5. 5

    Enjoy

    We'll send your order to the address you selected during checkout.

If you choose to pay for your order using Interest Free Credit your order must be delivered to your billing address. Interest Free Credit is not available on orders delivered outside the UK.

Finance FAQs

How long can I take out on Finance?

The length of your finance term can range from 6 months to up to 4 years (48 Months) - this will depend on the item and the deposit that you pay. If you need any more information on which finance option, you can choose depending on your chosen item please call (0)800 8021 772. We (Browns Family Jewellers) do have the right to refuse any finance application at any point before the item is despatched.

How do I choose to pay by Finance?

Just select the finance option on the checkout page or let the sales consultant know if you're buying in our showrooms.

Who is eligible to apply for online finance?

To apply for finance, you must be over the age of 18, work at least 16 hours a week, or be retired with an income. You must also be a resident of the United Kingdom and have lived in the UK for the last 12 months or more. Unfortunately, we are unable to offer online finance to residents of Eire. Homemakers aren't excluded from applying under their own names; however, we will require the employment details of your spouse in order to process your application.

When do my repayments start?

Your monthly repayments will begin one month after your purchase has been delivered.

Are there any arrangement fees or hidden extras for credit?

No. There are no arrangement fees or hidden extras.

Credit subject to status and affordability. Terms & Conditions Apply. Browns Family Jewellers Limited are a credit broker and are Authorised and Regulated by the Financial Conduct Authority.

Credit is provided by V12 Retail Finance and Regulated by the Financial Conduct Authority.

Applying for online finance

When you buy online from Browns Family Jewellers you have the choice of applying for instant finance by adding your purchase to the shopping basket, selecting the option to Pay by Finance, then proceed to checkout and select your delivery option, after which you'll be taken to the V12 site to complete your application.

Following receipt of your finance agreement and a few additional checks, your goods will be dispatched.

Once my application is approved, what happens next?

Within minutes of your application being approved, you will be presented with the option to sign your credit agreement. If you are offered the ability to e-sign your credit agreement and choose to do so, a PDF of your credit agreement will be displayed on screen. You should read the credit agreement carefully before clicking all the relevant sections agreeing to its terms. Once you have agreed to the terms of the credit agreement Browns Family Jewellers will be notified and you need do nothing more. Note that products will not be allocated to your order until your completed and signed agreement is returned and received by V12 Retail Finance. Shipment of your goods will follow soon after your agreement has been returned to our finance company.

Will your credit score me and if so, what does this mean?

Credit scoring is the process used by financial services companies to evaluate the credit risk of new applicants. This technique will be applied to your application for online finance. Credit scoring works by awarding points for each answer given on the application form such as age, income and occupation, together with information obtained from credit reference agencies. This information allows us to produce consistent decisions, ensuring all our applicants are treated fairly. Credit scoring does not discriminate on the grounds of sex, race, religion or disability.

If you decline my application, what is the reason?

In addition to credit scoring, we also take into account confirmation of your identity, validation of certain application details, existing commitments and information held at the credit reference agencies. Though we are unable to provide you with a main reason for decline of your application, it is usually based on one, or a combination of the following:

  • Your credit score (note that every finance company will score you differently)
  • Adverse credit reference agency information
  • You are considered to be overcommitted
  • You are aged under 18
  • Your existing account performance with other lenders

What type of information do credit reference agencies hold about me?

Some of the information is public information, for example electoral roll, County Court Judgements and bankruptcies. Other lenders may also file information about accounts you hold with them for instance this could include your payment history and outstanding balance on these accounts. Any requests for credit, where a credit reference search has been undertaken, will also be filed, although the result of the request is not recorded.

How do I obtain a copy of this information?

You should send a cheque for £2.00 made payable to the relevant company, together with details of all addresses at which you have lived over the last 6 years:
Consumer Help Desk Experian Limited PO Box 8000 Nottingham NG1 5GX
Equifax Ltd., Credit File Advice Centre. PO Box 1140. Bradford, BD1 5US
Consumer Services, Callcredit Limited, PO Box 491, LEEDS, LS3 1WZ

The above listed agencies will provide details of information relating to these addresses. If you believe that the information is incorrect, you can ask the agency to correct it.

If my application is not successful, can I re-apply?

Yes. We acknowledge that your circumstances change and just because we have refused a previous application, it does not mean that we'll automatically turn down a further request. We do suggest however, that you leave at least 6 months between applications.

Can I request delivery to an address other than my home?

In order to safeguard against fraudulent applications, we regret that we're able only to deliver goods to the home address of the applicant.