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Terms & Conditions

www.brownsfamilyjewellers.co.uk is owned and run by Browns Family Jewellers and Pawn Brokers Limited.

By placing an order for goods on www.brownsfamilyjewellers.co.uk indicates your acceptance of our terms and conditions. All communication to you sent directly by www.brownsfamilyjewellers.co.uk will be addressed to your email address (the address given at the point of registration or sale).

If you do not receive a confirmation email after registering or placing an order please email info@brownsfamilyjewellers.co.uk immediately or alternatively call 01423740203. brownsfamilyjewellers.co.uk will not be responsible if you should fail to receive emails sent to the email address you provide when you register.

When you place an order you will receive an email from us confirming receipt of your order. Please check that all details are correct. If not please contact us immediately. Whilst all items are offered for sale in good faith occasionally, for reasons beyond our control, we may not be able to fulfill your order.

Therefore a sale agreement will only exist between yourself and brownsfamilyjewellers.co.uk when you receive an email confirming your order has been placed. The funds for the purchase will instantly be taken out of your account, however if we should not be able to fulfill the order for any reason the full amount will be refunded immediately. 

In accordance with Consumer Protection regulations relating to distance selling you may cancel your order up to 7 days from the day after you receive your goods. brownsfamilyjewellers.co.uk will be happy to accept the return of unopened saleable goods if so required.

Promotional Offers and Discounts 

All promotional offers and discounts cannot be used in conjunction with any other offers or promotions, or be used on any sale items unless stated by Browns Family Jewellers.  Promotional discounts and offers cannot be used on prestige watches this includes brands such as: Rolex, Omega, TAG Heuer, Hublot, Roda, and Breitling.

Offers are also not applicable on brands such as Sekonda, Mondaine, SEIKO, GUCCI, Rosefield, EONE, Paul Hewitt, CLUSE, Radley, Lola Rose, Orla Kiely, ice and Halycon Days or any other brands unless stated otherwise.

Discounts and offers apply to all non-branded jewellery products and are only applicable on branded jewellery when stated by Browns Family Jewellers.

See our Returns Policy for full details.