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Diamond Frequently Asked Questions

Diamond FAQ's

What are the four C’s?

When looking at diamonds you will come across the term ‘ The 4 C’s’ this is a commonly used phrase to describe the key characteristics of diamond grading; Cut, Colour, Carat and Clarity. These headings are each individual gradings that make up each diamond and make your diamond unique. Want to know more about the 4 C’s? See here for more

What diamond shape should I choose?

Diamonds come in a wide variety of shapes or cuts. Choosing the perfect cut for you does come down to personal preference but our buying guide is here to help. Click here for more information on diamond shapes.

Do our diamond engagement rings come certified?

Yes, all of our crafted to order engagement rings come certificated with either an IGI or GIA certificate.

What is the best cut for diamond engagement rings?

A round brilliant diamond is often referred to as the perfect cut for a diamond however, whatever cut you choose at Browns we will always aim to get the best quality cut of diamond for our customers' price range. Ensuring maximum sparkle.

How can I custom design my engagement ring?

At Browns we offer a full bespoke service to help you design your dream ring. Reach out to our bespoke team today.

What’s the difference between a mined and lab grown diamond?

The only difference between a mined and lab grown diamond is the environment in which the stone was created. Mined diamonds are formed deep within the earth’s crust, while lab grown diamonds are created in a controlled laboratory setting. But chemically, physically and optically both types of diamonds are the same.

How do I get the ring size?

The best way to have the most accurate ring size is to have the ring finger measured by a professional jeweller. However, here at Browns we understand this is not always an option. Rest assured if you do not know the size we can send you a middle of the range size to ask the question with then exchange this after.
We do ask that the ring remains unworn/unmarked.

Can an engagement ring be resized?

Yes, we offer the first sizing complimentary within 6 months of the original purchase date of your online order.

Can I view an engagement ring before buying it?

Yes, we offer the first sizing complimentary within 6 months of the original purchase date of your online order.

Can an engagement ring be engraved?

Yes, all our engagement rings can be personalised with an engraving. Please contact our engraving team to arrange and engraving. Please be aware that the length of the engraving will vary depending on what will fit the ring.

However, please note that engagement rings that have been engraved at the point of sale cannot be returned or resized.

Can I place an order from overseas?

Yes, whether you are based in the UK or overseas we would be happy to help craft the perfect ring for you.

Does Browns Offer Finance?

Yes, we offer Novuna Finance options on Uk orders, See our full finance options here.

How will my engagement ring be packaged?

All of our engagement rings are presented in a luxury ring box so it is ready for when the time comes to pop the question. We also offer a gift wrapping service for all products, where you can choose for your purchase to arrive in a luxury gift bag or wrapping, so it is beautifully presented for when you gift to your loved one.

Rest assured all our engagement rings come in discreet packaging. Wrapped in a Royal Mail grey special delivery bag.
Our international orders are sent via DHL express delivery. If you have any questions do not hesitate to reach out to our team.

How will my engagement ring be delivered?

All of our UK address engagement rings are sent via Royal Mail Special Delivery. This is a fully insured service with tracking every step of the way.

Can I return an engagement ring?

Yes, we have a 30 day return policy from the date of purchase for all engagement rings.We must have been notified within the first 14 days of receipt of the item. The item must be in its original condition. Please note, engagement rings that have been engraved cannot be returned.

Are your diamonds and gemstones conflict free?

At Browns we work with trusted suppliers and ensure that every diamond and gemstone used to create our beautiful engagement rings are conflict-free stone. For any more information about the ethical status of our diamonds and gemstones, please do not hesitate to contact our team.

Use code: WELCOME10 to get 10% off your first order.


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