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We're Here to Help, Call Us On (0)800 802 1772

Free UK Delivery on Orders Over £250

Virtual or In-Person Appointments Available

Spread the cost interest free and pay in 3 instalments


Frequently Asked Questions

Ordering FAQ's

Do I need to set up an account to place an order?

You will not need to create an account to place an order, although we recommend that you do as this will allow you to manage your orders and makes re-ordering a lot easier. By creating an account you will be able to return to you shopping basket at any time and it enables you to create a wish list, perfect for those busy birthday and Christmas periods.  You can also sign up to receive special offers and giveaways as well as finding out about any prestigious events we will be sponsoring in the future. It’s a perfect way to get all the latest news about us as a company and our exciting new products. 

Can I place an order from overseas?

Placing an order overseas couldn’t be easier with Brown’s Family Jewellers but bare in mind we can only deliver to a registered billing address and the item will be charged in UK Sterling. To find out more please have a look at our delivery information here.

Frequently asked question

Share details about your shipping policies, item returns, or customer service.

Finance FAQ's

How do I choose to pay by Finance?

To apply for finance, you must be over the age of 18, work at least 16 hours a week, or be retired with an income. You must also be a resident of the United Kingdom and have lived in the UK for the last 12 months or more. Unfortunately, we are unable to offer online finance to residents of Eire. Homemakers aren't excluded from applying under their own names; however, we will require the employment details of your spouse in order to process your application.

Use code: WELCOME10 to get 10% off your first order.


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