Return and refund policy

Changing your mind

For an eligible online purchase, please post your item back within 30 days of delivery. Keep your proof of posting. Under our voluntary returns offer, items should be unworn and in their original condition with their presentation box, tags and certificates. Online returns are handled by post.

For UK consumers, the statutory right to cancel an eligible online order runs until 14 days after the day you receive it (or the last item of a single order delivered separately). After telling us, you have a further 14 days to send it back. You may inspect the goods as you would in a shop. We may deduct any loss in value caused by handling beyond that. Original packaging and prior approval are not conditions of statutory cancellation.

How to cancel or return

You can request a quick cancellation through your customer account during the first hour. After that, or if you checked out as a guest, email hello@brownsjewellers.co.uk or send a clear statement to our business address. The one-hour account feature is separate from your cancellation rights. Include your order number if available.

Return parcels to Browns, PO Box 718, Harrogate, North Yorkshire, HG1 9NJ, United Kingdom. Pack securely, include your order details and keep proof of posting. We recommend a tracked service insured for jewellery or watches at the full value. You pay postage for a change-of-mind return. Contact us before posting faulty, damaged or incorrect goods so we can arrange or cover reasonable return costs.

Personalised items and earrings

Change-of-mind cancellation exceptions include items made to your individual specifications or clearly personalised, such as a ring engraved with your own message. Choosing a standard ring size or ordering a standard design that we make after purchase does not by itself remove your statutory rights. Where earrings are supplied in a hygiene seal and are genuinely unsuitable for return for hygiene reasons, the statutory exception applies once that seal is broken. Your rights if goods are faulty or misdescribed still apply.

Refunds, faults and exchanges

For an eligible cancellation of the whole order, we refund the price and the cost of our least expensive standard delivery option. We refund to the original payment method unless you expressly agree otherwise. For goods sent back to us, we refund within 14 days of receiving them or receiving evidence of posting, whichever is earlier. If you cancel before dispatch, we refund within 14 days of your cancellation.

If your item is faulty, damaged on arrival, incorrect or different from its description, contact our team. UK consumers generally have 30 days to reject faulty goods for a refund, and may have rights to repair, replacement, price reduction or a refund afterwards. For an exchange, contact us so we can check availability. Customers outside the UK retain any mandatory local rights.

Optional cancellation form

To Browns, PO Box 718, Harrogate, North Yorkshire, HG1 9NJ, United Kingdom., hello@brownsjewellers.co.uk:

I/We hereby give notice that I/we cancel my/our contract of sale of the following goods:

Goods and order number (if known):
Ordered on / received on:
Name and address of consumer(s):
Date:
Signature of consumer(s), if sent on paper: